Consumer information

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr or the following Alternative Dispute Resolution entities.

ADR organisations:

National Centre for Information and Arbitration of Consumer Disputes (CNIACC)

Website: www.cniacc.pt
Tel: +351 253 619 107
E-mail: geral@cniacc.pt

Consumer Conflict Arbitration Centre of the Coimbra Region (CACRC)

Website: cacrc.pt
Tel: +351 239 821 690
E-mail: geral@cacrc.pt

Consumer Conflict Arbitration Centre of Lisbon (CACCL)

Website: www.centroarbitragemlisboa.pt
Tel: +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt

Arbitration Centre of the Autonomous University of Lisbon (CAUAL)

Website: arbitragem.autonoma.pt
Tel: +351 213 177 660
E-mail: centrodearbitragem@autonoma.pt

Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira (CACC RAM)

Website: www.madeira.gov.pt/cacc
Tel: +351 291 750 330
E-mail: centroarbitragem.srem@madeira.gov.pt

Porto Consumer Information and Arbitration Centre (CICAP)

Website: cicap.pt
Tel: +351 225 508 349
E-mail: cicap@cicap.pt

Consumer Conflict Arbitration Centre of Ave, Tâmega and Sousa (TRIAVE)

Website: www.triave.pt
Tel: +351 253 422 410
E-mail: geral@triave.pt

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) (CIAB)

Website: www.ciab.pt
Tel: +351 253 617 604
E-mail: geral@ciab.pt

Algarve Information, Mediation and Arbitration Centre (CIMAAL)

Website: www.consumidoronline.pt
Tel: +351 289 823 135
E-mail: info@consumoalgarve.pt

For more information see the Consumer Portal at www.consumidor.gov.pt
(under article 18 of Law no. 144/2015, of 8 September)